There are two ways to setup forwarding, either at your desk phone or through the online portal.  

Online Portal

Forwarding settings can be managed by logging into your Comcast Business account with your company email address. 
https://business.comcast.com/myaccount

If you have a desk phone, you should have an online account.  If you do not know the password, please try using the Forgot Password link below the sign in prompt.  If you get any messages stating your email/account does not exist, please submit a request to the IT Help Desk.  

Once logged in, expand the Feature Settings and select the Call Forwarding Option.  

In the appropriate call forwarding option, enter the extension or full phone number (no dashes) to forward calls.  Click Save and toggle the On/Off switch.  

Desk Phone

 Activate Call Forwarding Always:

1. Lift the receiver and listen for the dial tone.

2. Press *72.

3. You will briefly hear a stutter dial tone then a normal dial tone.

4. Dial the 10-digit destination number where you want your calls to ring.

5. Stay on the line until the destination number you have selected is picked up by a colleague or voicemail.

   • If a colleague or voicemail is unable to answer the call on the destination number, hang up the line. Then, pick up the line once more and press *72 again. If this is completed within 2 minutes of you first dialing *72, Unconditional Call Forwarding will be activated without the need for someone to answer the initial call on the destination number.

6. All of your incoming calls will now be directed to that number.

Deactivate Call Forwarding Always:

1. Lift the receiver and listen for the dial tone.

2. Press *73.

3. Hang up your phone. Your incoming calls will return to your business line