Password Reset via Microsoft

The DDC IT Team has setup the ability to reset your DDC Company password via Microsoft Office 365's Self Service Password Reset option.  In order to utilize this feature, the registration process of setting up secondary authentication methods will need to be completed prior to resetting your password.  Registration is/was requested upon a login to Microsoft with your DDC company credentials.  
If registration isn't completed, please reference the following article: 
Registering for Microsoft Self Service Password Reset (SSPR)

Note for Employees with DDC Devices:
For best results, follow these instructions for resetting your password with a DDC device:
Changing DDC Laptop Password
If you reset your password while OFF of the VPN, your local device login password will not change until you connect to network via VPN (with your new password).  At which time, you'll get a notification to lock your screen and enter your new password to sync.

• Click on "Forgot my password" or navigate to: https://aka.ms/sspr 

•  On the "Get back into your account" screen, enter your work/appropriate subsidiary email into the "Email or Username" Field, and enter the characters shown on the captcha. Click "Next"

Note: Cookies must be enabled for this to work (Settings> Privacy and Security> Site setting> Cookies and site data> Allow all cookies)

• You will be able to choose from verification methods setup during registration.  Methods available are Authenticator App, Text, Call, or Security Questions

Authenticator App

• Two options are available if using the Microsoft Authenticator App, only one of these may be selected as a verification method per reset.  
  • Approve a notification on my authenticator app
  • Enter a code from my authenticator app

• Notification will send the app to your phone for your to approve.  If you have a screen lock, it will prompt you to confirm the unlock code. 

Note: Microsoft Authenticator may require additional authentication either with a passcode, fingerprint, pattern or face ID to fully approve the push.

• Code will request you to enter the rotating One-Time Password 6 digit number visible when you open the authenticator app and select the respective account. If you have a screen lock, it will prompt you to confirm the unlock code. 

• Mobile app code: 

Note: These codes expire every 30 seconds. Please be sure that you have an ample amount of time to enter the code. If you have 5 seconds or less left, wait for a new code to pop up, then enter it.

Text Mobile Phone

• Text my mobile phone: The code will be sent to your Text/iMessage app

Note: For the "Text my mobile phone" option, you will need to enter your phone number in the "Enter your phone number" field. Click "Text"

• Enter Verification Code, click "Next"

Call Mobile Phone

• For the "Call my mobile phone" options, you will need to enter your phone number in the "Enter your phone number" field. Click "Call"

• Tap the "Pound" Key
• The Auto Attendant will hang up. You will then have the option to reset your password 

• The "Get back into your account" will reappear on the browser screen. You will then be on the "choose a new password" portion of the process. "Enter new password", "Confirm new password", click "Finish"

Security Questions

• Answer Security questions: Answer questions you set up previously to gain access to your account. No extra mobile device required
• Answer your security questions, click "Next"

Note: If you do not remember the answers to your security questions, please put in a ticket and the IT Department will reset them for you. We encourage users to select Questions and Answers that they will remember.

Set New Password

• Enter and confirm your new password in the fields and select "Finish"

• A "Your password has been reset" message will appear on your browser. Click on "click here" to sign in with the new password you have just created